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Government launches AI-based grievance redressal application
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Government launches AI-based grievance redressal application
July 16, 2021
1 min
हिन्दी
  • The Government of India has launched an Artificial Intelligence-based grievance management application.
  • This tool can understand the complaint based on its contents.
  • This tool can also identify repeat complaints or spam automatically.
  • It can also categorise complaints, do geographical analysis, and also identify if the complaint was adequately addressed or not.
  • This tool will analyse the complaints received on the web-based Centralized Public Grievance Redress And Monitoring System (CPGRAMS).
  • This project is the first of its kind initiative of the Government for using Artificial Intelligence, Data Science, and Machine Learning techniques in governance and administration.
  • This application was developed jointly by the Ministry of Defence, Department of Administrative Reforms and Public Grievances, and IIT Kanpur.

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Artificial intelligenceIndian Institute of Technology KanpurData scienceDepartment of Administrative Reforms and Public GrievancesMachine Learning
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