Government launches AI-based grievance redressal application
Science & Technology
Government launches AI-based grievance redressal application
July 16, 2021
1 min
  • The Government of India has launched an Artificial Intelligence-based grievance management application.
  • This tool can understand the complaint based on its contents.
  • This tool can also identify repeat complaints or spam automatically.
  • It can also categorise complaints, do geographical analysis, and also identify if the complaint was adequately addressed or not.
  • This tool will analyse the complaints received on the web-based Centralized Public Grievance Redress And Monitoring System (CPGRAMS).
  • This project is the first of its kind initiative of the Government for using Artificial Intelligence, Data Science, and Machine Learning techniques in governance and administration.
  • This application was developed jointly by the Ministry of Defence, Department of Administrative Reforms and Public Grievances, and IIT Kanpur.


Artificial intelligenceIndian Institute of Technology KanpurData scienceDepartment of Administrative Reforms and Public GrievancesMachine Learning
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